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Resource IT Managed Services

Resource IT Managed Services (RMS) is a service designed to provide an exceptional service that includes database 7x24 monitoring and preventive maintenance in one.  RMS is an outsourcing service that combines IT systems support and ITIL (IT Service Management) for technologies based on Oracle or SQL Server.

RMS customizes the support according to the Business needs making the outsourcing service a transparent experience and using the ITIL methodology.

This service is focused on businesses that need high quality DBA support and don't require a full time DBA.  But also for customers that want to have expert support for critical Oracle or SQL Server databases and Oracle e-Business.

Why is RMS the best option?

• Expertise.  RMS staff are OCP and have world wide experience on database administration and on project management.
• Focus.  RMS staff knowledge can help you improve your Business IT experience so that the Business can focus on the Business .
• Up to date.  RMS staff is under a continuos training path, so that your Business will obtain continuous benefits .
• Commitment.  RMS is commited to your Business so you can deliver the expected service levels.
• Attention.  RMS monitors your environment with PET®, a last generation monitoring solution so problems can be proactively corrected.
• Affordable.  RMS support has competitive prices and delivers high quality service, providing a better value .
• Proactive.  RMS can perform automated tasks through PET®, a last generation monitoring solution.
• Bonus.  RMS offers days of free support every month, according to the type of contract.  These free hours can be used for any DBA activity in our services catalog.
• Improvement.  RMS provides periodic performance, disaster recovery and security vulnerability analysis.
• ITIL.  RMS project managers are IT-Service Management certified.
• Reporting.  Monthly and trimestral reports are automatically generated and delivered.
• Availability.  RMS staff is available 7x24.
• Oracle e-Business.  RMS provides support for Oracle e-Business including administration, migration, troubleshooting, performance tuning, security assesment, platform migration, cloning, upgrades, data transfer, training.
• Security.   RMS exploits all Oracle and SQL Server capacity to make your solution unbreakable.

Having an experienced DBA assigned to your Oracle or SQL Server database will maximize your service availability.